I. Introduction

1. Terms of sale define rules of operation of Mepel online store and sales contracts concluded through it.

2. Company Mepel Piotr Grzywna is the Seller who operates under the website www.mepel.pl, registered in the Central Registration And Information On Business of Poland.

II. Goods

1. All goods offered in our store are new, functional, free from physical and legal defects, unless the description of the goods states otherwise.

2. We are not responsible for illegal use of purchased goods.

3. We are not responsible for losses caused by incorrect or misuse of goods. Any doubts regarding specific products should be consulted with the Seller or the producer.

III. Prices

1. All prices are in Euro.

2. Unless stated otherwise prices shown are final prices including taxes.

3. The prices accepted at the time of making an order are binding until the order is fulfilled, but no longer than 7 working days.

IV. Pre-orders

1. Goods available for pre-order have an estimated delivery date according to the information provided to the Seller by the supplier.

2. We are not responsible for delays caused by external reasons (e.g. delays caused by the supplier).

3. We reserve the right to cancel any pre-order and issue a full refund due to external reasons (e.g. if the supplier of the goods fails to deliver them).

1. The condition of the contract fulfillment is the correct completion of the order form with complete data including the phone number and e-mail address.

2. Placing an order gives it legal force and obligates the buyer to pay for and collect the goods.

3. Selected orders may be additionally confirmed by us by phone or e-mail.

VI. Payment

1. The buyer is obliged to pay for the ordered goods within 7 days from the date of placing the order. This does not apply to orders with goods that are not currently in stock (e.g. pre-orders). For orders with delayed delivery, the period of 7 days runs from the moment when all products from the order are in stock.

2. The Customer may choose the following forms of payment for the ordered Goods: BLIK payments, card payments, electronic transfer through from an external payment system imoje, operated by the company ING Bank Śląski S.A. based in Katowice.

3. Other available payment methods:

• PayPal
• Bank transfer
• Cash or card payment upon personal pickup

3. If payment is not made within the time specified in clause 6.1 the order may be canceled.

4. Account number for bank transfers: PL 49 2490 1057 0000 9902 9547 2584. Please provide the order number in the title.

5. Refunds will be carried out with the same payment method as the original payment method.

VII. Sales document

1. We attach the receipt to the package.

2. If an invoice is needed, please contact the Seller.

VIII. Delivery

1. The goods are shipped via courier or Paczkomaty as selected by the buyer in the order form. Some shipping methods are available only in Poland.

2. The buyer will be informed about the delivery costs when placing the order.

3. Goods physically available in the warehouse are shipped within two working days from the receipt of the payment.

4. We have the right to change the delivery date if the goods are temporarily out of stock. We inform the buyer about the change of the delivery date immediately after receiving the confirmed order.

5. If the customer chooses the method of payment by bank transfer, the order processing time is counted from the date of crediting the Seller's bank account. In case of a payment by card or PayPal, it is counted from the moment of obtaining a positive authorization.

IX. Returns

1. A buyer may resign from the purchased goods without giving any reason and return the goods within 14 days from the date of delivery.

2. A return declaration should be sent by e-mail ([email protected])

3. The goods should be returned to the address of our store:

MEPEL

Kijowska 44

40-754 Katowice

Poland

4. The Seller is obliged to refund as soon as possible, no later than fourteen calendar days from the date of receiving returned goods.

5. Return costs are the responsibility of the buyer unless authorized by means of the complaint process. (see X. Complaint)

6. All returned goods must be accompanied by the proof of purchase - a receipt or invoice.

7. Returned items that are incomplete, damaged or soiled by the customer, will not be refunded.

X. Complaint

1. We are committed to exchange only  products that are apparently defective, damaged or that do not correspond to your order. In case of missing parts, we will make the request to the Publisher and send them to the buyer.

2. Complaints may be submitted by the customer via e-mail ([email protected]) with a description of the complaint: (1) the reason of the complaint, in particular the type and date of the defect, (2) demand a method of bringing the goods into compliance with the sales agreement or declaration of price reduction or withdraw from sales agreement (3) contact details of the person submitting the complaint. The Seller makes the final decision on how to resolve the complaint.

3. The Seller will respond to the customer's complaint as soon as possible within 14 calendar days from the date of its submission. Seller's failure to respond within mentioned period means that the Seller considered the complaint justified.

4. The costs of returning the goods are covered by the Seller.

5. The returned goods must be accompanied by the proof of purchase - a receipt or invoice.

XI. Personal data protection

1. The administrator of your personal data is Mepel Piotr Grzywna, ul. Kijowska 44, 40-754 Katowice, NIP 6443192237.

2. The administrator processes personal data in order to fulfill the contract.

3. The legal basis for the processing of personal data is the concluded contract or to take action before concluding a contract.

4. Personal data shall be processed for the duration of the correspondence relating to the undertaking of activities prior to the conclusion of a contract, as well as for the duration of cooperation, and after their termination for the period resulting from applicable laws or until the statute of limitations for claims.

5. Recipients of personal data will be: External entities providing and supporting the Administrator's IT systems, providing services related to the day-to-day activities of the Administrator - under relevant agreements of entrustment of personal data processing and ensuring the application by the above-mentioned entities of adequate technical and organizational measures to ensure data protection.

6. Each person whose data is processed, within the scope of the law, shall have the right to access his/her data and to rectify, erase, restrict processing and the right to object to data processing.

7. You have the right to lodge a complaint to the supervisory authority (Office for Personal Data Protection).

XI. Final regulations

1. Matters not included in these regulations are subject to the provisions of the Civil Code and other applicable regulations.

2. These regulations are valid from September 1, 2022.